Now a website that comes to your aid. chacha.com
chacha.com has online operators who will do the search for you and give you the best information. They will work with you to find what you need. Kind of like having a nerd friend at your right hand!
They are in beta right now, in fact I'm not sure how they plan on making money, but that's not our problem.
Use them if you are having trouble with a search.
(I have some relatives who should go there now and bookmark the page, that way they don't have to call me in the middle of the night!)