You’ve Got to Be Kidding Me: Part 2

Monday, May 26, 2008
Well, after a week of trying to get past the corporate spam filter for the Pizza Hut chain they were prompt to reply that they apologized for the disappointing experience with them and have forwarded my email " to the franchisee group in your area and they will contact you directly. Thank you for bringing this matter to our attention."

The story of the pizza that wouldn't be continues.


  1. If I may, I do have a considerable amount of years working for a Pizza Hut and I wanted to offer a slighted opinion of my own on this topic. I must also state that the store I worked for was in the States and also owned by a separate corporation that franchised from Pizza Hut. I do not know who owns this Pizza Hut nor their customer service policy so it may differ. Our policy was simple. If the customer wasn't satisfied with the product or even the service then we would do whatever it took, even up to refunding their money and throwing in an additional pizza at a later date to make them happy. All it took was a phone call, talk to/complain to a manager, any manager for that matter who would write out a simple card for a new pizza as well as a short apology.

    ......... So basically you should be eating your free pizza by now.

    ..........And on behalf of Pizza Hut alumni worldwide I offer you my deepest heartfelt non-corporate condolences.

  2. Ah you're a good Son in Law.

    I too spent a year of my life making pizza's, but that was for an Italian Family place and if you didn't like the Pie you just shut up your face "or else."

    I expect there will be some attempt to satisfy my expectations, I just kinda like to start at the top and work my way down, kind of thing. Just gets everyone on the same page.

    and thanks. I accept your heart felt, non-corporate condolences.



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